Field Desktop Support Technician – Client‑Facing Repairs

Worldwide TechServices; Herndon (VA); On-site; USD 36,000 - 54,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support specialist to troubleshoot desktops and laptops for our clients. The role involves direct client interaction, timely issue resolution, and following established service guidelines.

Responsibilities include handling service calls, reporting activity, maintaining equipment inventory, and adhering to safety policies. Travel to client sites and occasional overnight assignments may be required.

Qualifications

• Technical school certification or equivalent with 0-2 years of experience.
• Customer service experience is a plus.
• Valid driver's license and reliable transportation required.

Responsibilities

• Provide customer support for designated equipment
• Handle service calls within client SLA
• Complete administrative tasks for each call
• Submit real-time reporting for calls
• Follow policies for service delivery
• Report activity accurately and timely

Skills

Technical communication

Client travel

Long distance travel

Lifting heavy equipment

Repair toolkit

Education

Technical certification or equivalent

Job description

Worldwide TechServices is seeking a Dynamic PC Support specialist to troubleshoot desktops and laptops for our clients. The role involves direct client interaction, timely issue resolution, and following established service guidelines.

Responsibilities include handling service calls, reporting activity, maintaining equipment inventory, and adhering to safety policies. Travel to client sites and occasional overnight assignments may be required.