On-Site PC Support Technician — Client-Facing Troubleshooter

Worldwide TechServices; Lubbock (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Worldwide TechServices is a global technology services provider seeking a Dynamic PC Support professional to troubleshoot desktops and laptops and support client sites. The role involves analyzing issues, delivering timely resolutions, and ensuring service requests meet SLA while maintaining safety standards.

Responsibilities include diagnosing hardware/software problems, reporting activity accurately, and managing assets per client agreements.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs.

Skills

Customer service

Technical communication

Client travel

Heavy lifting

Repair toolkit

Education

Technical certificate

Tools

Hardware knowledge

Job description

Worldwide TechServices is a global technology services provider seeking a Dynamic PC Support professional to troubleshoot desktops and laptops and support client sites. The role involves analyzing issues, delivering timely resolutions, and ensuring service requests meet SLA while maintaining safety standards.

Responsibilities include diagnosing hardware/software problems, reporting activity accurately, and managing assets per client agreements.