Client-Facing Desktop Support Technician

Worldwide TechServices; Flagstaff (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support technician to troubleshoot desktops and laptops, perform basic to moderately complex repairs, and interact directly with clients to resolve issues. The role may involve supporting desk-side applications and infrastructure.

Responsibilities include handling service calls within SLAs, reporting activity, managing asset controls, and adhering to safety policies while delivering high-quality service across client sites.

Qualifications

• Technical school certification or equivalent required.
• 0–2 years of relevant experience; customer service experience a plus.
• Maintain OEM Certifications as directed by management.
• Knowledge of relevant software and hardware.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within the client SLAs.
• Meet customer service satisfaction criteria per guidelines.
• Complete administrative tasks for each call per policies.
• Real-time reporting of all calls per policies.
• Follow established policies and documents for service delivery.
• Manage assets and inventory per client agreements.
• Report all activity accurately and promptly.
• Adhere to safety policies and guidelines daily.
• Other duties may be assigned as needed.

Skills

Communication with clients

Drive to client locations

Long-distance travel

Lift up to 50 lbs

Repair tool kit

Education

Technical school certification or equivalent

Tools

Repair tool kit

Driver’s license & transportation

Job description

Worldwide TechServices is seeking a Dynamic PC Support technician to troubleshoot desktops and laptops, perform basic to moderately complex repairs, and interact directly with clients to resolve issues. The role may involve supporting desk-side applications and infrastructure.

Responsibilities include handling service calls within SLAs, reporting activity, managing asset controls, and adhering to safety policies while delivering high-quality service across client sites.