Dynamic PC Support Technician — On-Site/Field

Worldwide TechServices; Wilson (NC); On-site; USD 40,000 - 50,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support specialist to troubleshoot desktops and laptops and to support desk-side applications and client infrastructure. You will interact with clients to address technical issues and respond timely and accurately.

The role requires providing customer support, handling service calls within SLAs, and completing timely documentation and reporting. Travel to client locations, sometimes long distances or overnight assignments, may be required.

Qualifications

• Technical school certification or equivalent; 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain OEM certifications as directed by management.
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer communication

Driving to client locations

Lifting up to 50 lbs

Basic repair toolkit

Technical troubleshooting

Education

Technical school certification or equivalent

Job description

Worldwide TechServices is seeking a Dynamic PC Support specialist to troubleshoot desktops and laptops and to support desk-side applications and client infrastructure. You will interact with clients to address technical issues and respond timely and accurately.

The role requires providing customer support, handling service calls within SLAs, and completing timely documentation and reporting. Travel to client locations, sometimes long distances or overnight assignments, may be required.