Field PC Support Technician - Client-Facing Troubleshooter

Worldwide TechServices, LLC; Madison (AL); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Worldwide TechServices, LLC seeks a Dynamic PC Support professional to repair and troubleshoot desktops and laptops, interact with clients, and deliver timely solutions. Responsibilities include handling service calls, reporting, and adhering to client SLAs.

The role requires basic technical certification, up to 2 years of relevant experience, and willingness to travel as needed. Strong communication and adherence to safety guidelines are essential for success in this position.

Qualifications

• Requires technical school certification or equivalent.
• 0–2 years of relevant experience.
• Customer service experience is a plus.
• Maintain OEM Certifications as directed by management.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within the client SLA.
• Meet customer service satisfaction criteria.
• Complete administrative tasks for each call as documented.
• Provide real-time reporting of all calls.
• Follow established policies and guidelines for service delivery.
• Ensure asset/inventory control through prompt turnaround of parts.
• Report activity accurately and timely.
• Adhere to safety policies and guidelines.
• Other duties may be assigned as needed.

Skills

Communication

Driving to client sites

Travel readiness

Lifting up to 50 lbs

Repair toolkit ownership

Education

Technical school certification

0-2 years experience

Tools

OEM Certifications

Software/Hardware knowledge

Driver’s License & insurance

Job description

Worldwide TechServices, LLC seeks a Dynamic PC Support professional to repair and troubleshoot desktops and laptops, interact with clients, and deliver timely solutions. Responsibilities include handling service calls, reporting, and adhering to client SLAs.

The role requires basic technical certification, up to 2 years of relevant experience, and willingness to travel as needed. Strong communication and adherence to safety guidelines are essential for success in this position.