Dynamic Desktop & Laptop Support Technician

Worldwide TechServices; Tyler (TX); On-site; USD 35,000 - 47,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support Technician to perform troubleshooting and repair tasks for desktops and laptops for a variety of clients. The role involves direct interaction with customers, timely response to issues, and adherence to service level agreements.

Responsibilities include handling service calls, reporting activities, and maintaining asset control while following safety policies.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• 0–2 years in a customer-facing tech role.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer service

Technical communication

Valid driver’s license

Lift up to 50 lbs

Basic repair tools

Education

Technical school certification or equivalent

Job description

Worldwide TechServices is seeking a Dynamic PC Support Technician to perform troubleshooting and repair tasks for desktops and laptops for a variety of clients. The role involves direct interaction with customers, timely response to issues, and adherence to service level agreements.

Responsibilities include handling service calls, reporting activities, and maintaining asset control while following safety policies.