Field/Computer Technician

TekWissen ®; Northwood (OH); On-site; USD 28,000 - 44,000; Full time

Job summary

TekWissen® is seeking a Client Field/Computer Technician to repair laptops and desktops in the metro area. You will replace hardware components, perform unit swaps, and fix peripherals, all while maintaining service tickets in the Client Call Management system.

Reliable transportation and ability to work in a field service environment are required. Experience with break-fix, basic Windows support, and strong customer service skills are preferred.

Qualifications

• 1+ years hands-on experience with laptop and desktop break-fix.
• Basic knowledge of Windows hardware/software and Microsoft applications.
• Reliable transportation for field service coverage.

Responsibilities

• Repair laptops and desktops in the metro area.
• Replace components (hard drives, motherboards, keyboards).
• Perform whole unit swaps and peripheral repairs.
• Service and close tickets in the Client Call Management system with provided phone.

Skills

Laptop/Desktop repair

Microsoft apps

Problem solving

Customer service

Field service

Independent work

Tools

Service ticket systems

Job description

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Job Description:

Key Responsibilities:

• As a Client Field/Computer Technician, you will be assigned service requests to repair Laptops and Desktops in the metro area.
• Your assignments will include repair activities such as replacing hard drives, motherboards and keyboards.
• You may also perform whole unit swaps, repair or replace PC peripherals.
• Must have reliable transportation as this role services the metro and surrounding areas.
• Close service tickets in real time in the Client Call Management system using Company provided phone.

Key Qualifications:

• 1+ Years of hands-on experience with laptop and desktop break-fix.
• Computer-building background experience preferred.
• General knowledge of laptop / desktop hardware and software including basic knowledge of Microsoft applications.
• Ability to resolve basic / non-complex problems as directed.
• Client and/or governmental clearance may be required.

Preferred Skills:

• Experience repairing and replacing laptop and desktop hardware components.
• Familiarity with service ticket management systems.
• Strong customer service and communication skills.
• Ability to work independently in a field service environment.
• Experience supporting hardware refresh, deployment, or desktop migration projects.
• Basic troubleshooting skills for Windows operating systems and common peripherals.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.