Field Engineer 4

TekWissen ®; Lansing (MI); On-site; USD 25,000 - 39,000; Full time

Job summary

TekWissen Group is seeking a client Field/Computer Technician to join our IT services team in the metro area. You will repair laptops and desktops, replace components, and handle basic PC peripherals on-site.

Travel is required within the metro area; reliable transportation is essential. You will close tickets in the client Call Management system and support government, financial services, and commercial clients with secure hardware fixes.

Qualifications

• 1+ years hands-on break-fix experience with laptops and desktops.
• Basic knowledge of hardware and software; Microsoft applications basics.
• Reliable transportation for metro-area service.
• Ability to resolve simple problems as directed.
• Governmental clearance may be required.

Responsibilities

• Repair laptops and desktops in the metro area.
• Replace hard drives, motherboards, and keyboards as needed.
• Perform whole unit swaps and peripherals as required.
• Close service tickets in the client Call Management system.
• Maintain reliable transportation to service area.

Skills

Laptop repair

Desktop repair

Hardware knowledge

Microsoft applications

Field service experience

Job description

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Key Responsibilities:

• As a client Field/Computer Technician, you will be assigned service requests to repair Laptops and Desktops in the metro area.
• Your assignments will include repair activities such as replacing hard drives, motherboards and keyboards.
• You may also perform whole unit swaps, repair or replace PC peripherals.
• Must have reliable transportation as this role services the metro and surrounding areas.
• Close service tickets in real time in the client Call Management system using Company provide phone.

Key Qualifications:

• 1+ Years of hands-on experience with laptop and desktop break-fix.
• Computer-building background experience preferred.
• General knowledge of laptop / desktop hardware and software including basic knowledge of Microsoft applications.
• Ability to resolve basic / non-complex problems as directed.
• Client and/or governmental clearance may be required.

TekWissen Group is an equal opportunity employer supporting workforce diversity.