Field/Computer Technician

TekWissen ®; Madison (AL); Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equal opportunity employer

Descripción de la vacante

TekWissen Group is seeking a Client Field/Computer Technician to repair laptops and desktops in the metro area. Responsibilities include replacing hard drives, motherboards, keyboards, and peripherals, with field service duties across the metro and surrounding regions.

Reliable transportation is required to service clients. Candidates should have 1+ years of hands-on break-fix experience, basic Microsoft knowledge, and the ability to resolve simple issues as directed.

Formación

• 1+ years hands-on experience with laptop and desktop break-fix.
• Hardware/building knowledge and basic Microsoft applications.
• Ability to resolve basic/non-complex problems as directed.
• Client and/or governmental clearance may be required.

Responsabilidades

• Repair laptops and desktops in the metro area.
• Replace hard drives, motherboards, keyboards; other components as needed.
• Perform whole unit swaps, repairs or replacements of PC peripherals.
• Maintain reliable transportation to service metro and surrounding areas.
• Close service tickets in real time in the Client Call Management system.

Conocimientos

Laptop/desktop repair

Hardware troubleshooting

Customer service

Independent work

Herramientas

Ticketing system

Descripción del empleo

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Job Description

Key Responsibilities

• As a Client Field/Computer Technician, you will be assigned service requests to repair Laptops and Desktops in the metro area.
• Your assignments will include repair activities such as replacing hard drives, motherboards and keyboards.
• You may also perform whole unit swaps, repair or replace PC peripherals.
• Must have reliable transportation as this role services the metro and surrounding areas.
• Close service tickets in real time in the Client Call Management system using Company provided phone.

Key Qualifications

• 1+ Years of hands-on experience with laptop and desktop break-fix.
• Computer-building background experience preferred.
• General knowledge of laptop/desktop hardware and software including basic knowledge of Microsoft applications.
• Ability to resolve basic/non-complex problems as directed.
• Client and/or governmental clearance may be required.

Preferred Skills

• Experience replacing hardware components such as hard drives, memory, motherboards, keyboards, and peripherals.
• Familiarity with ticketing systems and real-time service documentation.
• Strong troubleshooting and customer service skills.
• Ability to work independently in field service environments.
• Experience supporting desktop deployments, upgrades, and hardware refresh programs.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.