Field Engineer III

TekWissen ®; Warwick (RI); On-site; USD 45,000 - 65,000; Full time

Job summary

A global information technology company is seeking a Field Engineer 3 in Warwick, Rhode Island. The role requires 1-3 years of computer support experience and skills in installing and troubleshooting hardware and software. You'll provide support for desktops, laptops, and servers while ensuring customer satisfaction and adherence to service level agreements. Ideal candidates will have strong troubleshooting skills and a good work ethic to maintain a high professional standard.

Qualifications

• 1-3 years of experience in computer support.
• Ability to install, diagnose, maintain, and service computer-related products.
• Experience with basic troubleshooting on desktops, laptops, and servers.

Responsibilities

• Set up computer hardware and troubleshoot basic issues.
• Provide support for hardware, software, and network issues.
• Maintain and support legacy products and servers.
• Perform disk replacements on enterprise storage products.
• Install and maintain PCs, networks, and servers.

Skills

Computer support experience

Basic hardware skills

Basic software skills

Good organizational skills

Troubleshooting skills

Job description

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Job Description

Job Description:

• 1-3 year computer support experience, basic hardware and software skills.
• Good work ethic, good organizational skills
• As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
• This is a journeyman position for the typical desk side support technician.
• You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
• Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products

Job Responsibilities

• Computer hardware set up, basic hardware and software troubleshooting stills
• Provides support for software, hardware and networking support for desktops, laptops and servers.
• Provides maintenance and support on legacy products. Supports Core, server products.
• Performs disk replacement on enterprise storage products
• Installs and maintains PCs and associated software, networks, servers and peripherals
• Supports network products from operational and maintenance perspectives
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

TekWissen® Group is an equal opportunity employer supporting workforce diversity.