Field Engineer 4

Lancesoft; Earth City (MO); On-site; USD 28,000 - 39,000; Full time

Job summary

Lancesoft is seeking a Field Service Technician to perform on-site hardware repair and technical support for laptops, desktops, and related equipment. The role requires hands-on hardware skills and the ability to travel to customer locations across the service area.

The ideal candidate will have 1+ year of hardware repair experience, knowledge of laptops/desktops, and an A+ certification, with willingness to travel and complete required training.

Qualifications

• Hands-on repair of laptops and desktops.
• Diagnose and troubleshoot hardware issues.
• Maintain documentation and service tickets.
• Pass background checks and drug screening.

Responsibilities

• Diagnose and repair laptops, desktops, and computer hardware issues.
• Replace motherboards, hard drives, keyboards, LCD screens, and other hardware components.
• Perform complete equipment replacements and repair or replace computer peripherals.
• Troubleshoot basic hardware and software issues.
• Travel to customer locations throughout the service area.
• Document service activities and update service tickets in real time using the provided mobile phone and ticketing system.
• Complete required technical training and certifications.

Skills

Laptop repair

Desktop repair

Hardware diagnostics

Troubleshooting

Documentation

Education

A+ certification

Tools

Ticketing system

Job description

Job Description: We are seeking a Field Service Technician to provide on-site hardware repair and technical support for laptops, desktops, and related computer equipment. The ideal candidate will have hands-on experience diagnosing and repairing computer hardware, reliable transportation, and the ability to travel to customer locations throughout the assigned service area.

Key Responsibilities

• Diagnose and repair laptops, desktops, and computer hardware issues.
• Replace motherboards, hard drives, keyboards, LCD screens, and other hardware components.
• Perform complete equipment replacements and repair or replace computer peripherals.
• Troubleshoot basic hardware and software issues.
• Travel to customer locations throughout the assigned metropolitan and surrounding areas.
• Document service activities and update service tickets in real time using the provided mobile phone and ticketing system.
• Complete required technical training and certifications.

Required Qualifications

• At least 1 year of hands-on laptop and desktop hardware repair experience.
• Experience diagnosing and troubleshooting computer hardware issues.
• Knowledge of laptop and desktop hardware, software, and basic Microsoft applications.
• A+ certification required.
• Computer assembly or system-building experience preferred.
• Ability to resolve basic technical issues independently or as directed.
• Valid driver's license, personal vehicle, and current car insurance.
• Willingness to travel extensively, including driving 2-3 hours to customer locations when required.
• Ability to complete administrative tasks, service documentation, and real-time reporting using a mobile device.
• Must pass applicable background checks and drug screening.
• Ability to complete required product training and technical certifications.