Field Client Manager - Growth & Relationships

LexisNexis Legal & Professional; California; On-site; USD 70,000 - 110,000; Full time

Job summary

LexisNexis Legal & Professional is seeking an experienced account manager to oversee client relationships within a medium-sized territory, driving retention and commercial growth. The role involves guiding customers and, at times, leading small sales teams to deliver solutions.

You will engage in proactive account planning, clarify customer needs, present products, and coordinate internal resources to meet requests.

Qualifications

• Proven experience in account management and client retention.
• Ability to supervise small sales teams when needed.
• Strong skills in building rapport and understanding customer needs.
• Proven ability to develop opportunities and close sales.

Responsibilities

• Key Account Management - Maintain relationships with customers, manage an account management team, develop solutions, generate opportunities, and meet demands.
• Customer Needs Clarification - Set objectives for each sales call/meeting; present materials; ask questions to assess interest and identify information gaps.
• Customer Relationship Management / Account Management - Develop and implement a customer contact plan; communicate launches; be the first point of contact for queries and resolve them.
• Customer Relationship Development / Prospecting - Develop a contact plan to engage potential customers and build relationships; resolve queries.
• Sales Opportunities Creation - Identify potential customers through referrals and industry events to build the pipeline.
• Sell Customer Propositions - Propose products meeting customer needs; advise on quantities and configurations; invite purchase under standard terms.
• Operational Compliance - Identify policy noncompliance and report/escalate as appropriate.

Skills

Account/Client Management

Customer-Focused Approach

Strong Relationship Building

Prospecting & Lead Generation

Sales Conversations

Understanding Buying Process

Job description

LexisNexis Legal & Professional is seeking an experienced account manager to oversee client relationships within a medium-sized territory, driving retention and commercial growth. The role involves guiding customers and, at times, leading small sales teams to deliver solutions.

You will engage in proactive account planning, clarify customer needs, present products, and coordinate internal resources to meet requests.