Broadband Install & Customer Experience Technician

Astound; Arlington (MA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

401k retirement plan

Medical, dental, vision insurance

Paid time off & holidays

Floating holiday

Sick leave and tuition reimbursement

Employee discounts

Job summary

Astound is seeking a Broadband Technician II to perform residential installs and disconnects in Arlington, MA. You will ensure RF and signal levels meet specs, educate customers on services, and maintain safe, timely operations.

Base pay is $22–$27 per hour in Massachusetts with bonus opportunities and a comprehensive benefits package. High school diploma and valid driver's license required; entry-level applicants welcome.

Qualifications

• High school diploma or equivalent required.
• Entry-level position; training provided.
• Customer service and clear communication skills are essential.
• Ability to use basic computer tools and perform basic diagnostics.

Responsibilities

• Perform residential installs and disconnects (data, video, phone) on customer premises.
• Ensure RF and signal levels meet specifications before completion.
• Maintain communication with leadership and dispatch to optimize route efficiency.
• Provide customer education on products and services and identify upsell opportunities.
• Operate company vehicle safely and professionally.

Skills

Customer service

Communication

Basic computer skills

Problem solving

Time management

Teamwork

Aptitude to learn new skills

Safety-consciousness

Education

High school diploma or equivalent

Tools

Ladder

Hand tools

Power tools

Job description

Astound is seeking a Broadband Technician II to perform residential installs and disconnects in Arlington, MA. You will ensure RF and signal levels meet specs, educate customers on services, and maintain safe, timely operations.

Base pay is $22–$27 per hour in Massachusetts with bonus opportunities and a comprehensive benefits package. High school diploma and valid driver's license required; entry-level applicants welcome.