Field-Based Client Relations Lead (Commercial Landscaping)

Greenscape Inc.; Raleigh (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Green Leaf Group, based in Raleigh, NC, is seeking a Client Relations Manager (CRM) to serve as the primary relationship owner for a portfolio of commercial landscape maintenance clients. You will collaborate with operations teams to ensure service quality, retain clients, and identify opportunities for improvements.

The role emphasizes in-person client interaction, proactive problem-solving, and managing multiple accounts.

Qualifications

• 3+ years of experience in account management, client relations, commercial landscaping, property management, or related service industry.
• Strong relationship-building, communication, and customer service skills.
• Ability to manage multiple accounts, competing priorities, and client expectations.
• Excellent organizational skills and attention to detail.
• Ability to work independently while collaborating with operational teams.

Responsibilities

• Serve as the primary point of contact for assigned commercial maintenance accounts.
• Build trusted relationships with property managers, facility managers, and other client representatives.
• Conduct regular client meetings and property walkthroughs.
• Proactively communicate service updates, seasonal recommendations, and opportunities for improvement.
• Resolve client concerns promptly and professionally.
• Maintain high levels of client satisfaction and retention.
• Conduct property visits and quality audits to ensure service standards.

Skills

Relationship building

Communication

Customer service

Time management

Outlook & Excel

Driving

Tools

Aspire

Job description

Green Leaf Group, based in Raleigh, NC, is seeking a Client Relations Manager (CRM) to serve as the primary relationship owner for a portfolio of commercial landscape maintenance clients. You will collaborate with operations teams to ensure service quality, retain clients, and identify opportunities for improvements.

The role emphasizes in-person client interaction, proactive problem-solving, and managing multiple accounts.