Client Relations Manager

Greenscape Inc.; Raleigh (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Green Leaf Group, based in Raleigh, NC, is seeking a Client Relations Manager (CRM) to serve as the primary relationship owner for a portfolio of commercial landscape maintenance clients. You will collaborate with operations teams to ensure service quality, retain clients, and identify opportunities for improvements.

The role emphasizes in-person client interaction, proactive problem-solving, and managing multiple accounts.

Qualifications

• 3+ years of experience in account management, client relations, commercial landscaping, property management, or related service industry.
• Strong relationship-building, communication, and customer service skills.
• Ability to manage multiple accounts, competing priorities, and client expectations.
• Excellent organizational skills and attention to detail.
• Ability to work independently while collaborating with operational teams.

Responsibilities

• Serve as the primary point of contact for assigned commercial maintenance accounts.
• Build trusted relationships with property managers, facility managers, and other client representatives.
• Conduct regular client meetings and property walkthroughs.
• Proactively communicate service updates, seasonal recommendations, and opportunities for improvement.
• Resolve client concerns promptly and professionally.
• Maintain high levels of client satisfaction and retention.
• Conduct property visits and quality audits to ensure service standards.

Skills

Relationship building

Communication

Customer service

Time management

Outlook & Excel

Driving

Tools

Aspire

Job description

Client Relations Manager (CRM)

Green Leaf Group | Greenscape, Inc.

Location: Raleigh, North Carolina

Position Type: Full-Time | Field-Based

Department: Landscape Maintenance

Reports To: Branch Manager

Build Relationships. Deliver Excellence. Make an Impact.

At Green Leaf Group, we believe exceptional landscaping is about more than maintaining beautiful properties. It's about building lasting relationships, delivering on our commitments, and creating exceptional experiences for the clients and communities we serve.

We are seeking a motivated, relationship-driven Client Relations Manager (CRM) to join our Raleigh market.

This position is ideal for a professional who enjoys working directly with clients, takes pride in delivering outstanding service, and thrives in a fast-paced environment where communication, accountability, and proactive problem-solving make the difference.

As a Client Relations Manager, you will serve as the primary relationship owner for an assigned portfolio of commercial landscape maintenance clients. You will work closely with our operations teams to ensure service quality, strengthen client retention, and identify opportunities to enhance the properties we maintain.

Key ResponsibilitiesClient Relationship Management

• Serve as the primary point of contact for assigned commercial maintenance accounts.
• Build trusted relationships with property managers, facility managers, and other client representatives.
• Conduct regular client meetings and property walkthroughs.
• Proactively communicate service updates, seasonal recommendations, and opportunities for improvement.
• Resolve client concerns promptly and professionally.
• Maintain high levels of client satisfaction and retention.

Property Quality & Service Excellence

• Conduct approximately 14–20 property visits weekly, depending on portfolio size and requirements.
• Complete comprehensive property quality audits using Aspire, including photographs, observations, deficiencies, and corrective actions.
• Ensure A- and B-tier properties receive documented visits and client quality updates at least every 30 days.
• Identify potential service issues before they become client complaints.
• Collaborate with production managers and field leadership to ensure contractual service expectations are met.
• Maintain an organized, recurring property visit schedule.

Account Growth & Enhancement Opportunities

• Identify landscape enhancement opportunities within existing client accounts.
• Recommend improvements such as seasonal color, landscape renovations, plant replacements, irrigation improvements, and other property enhancements.
• Follow our 5-3-1 enhancement activity model: identify five opportunities, develop three proposals, and target one approval each week.
• Partner with estimating and operations teams to develop accurate, timely proposals.
• Support profitable account growth while maintaining strong client relationships.

Communication & Accountability

• Follow Green Leaf Group's 3-5-30 Client Communication Standard:
• 3 Hours: Respond to client inquiries within three business hours.
• 5 Business Days: Deliver proposals within five business days.
• 30 Days: Conduct required property visits and provide documented client quality updates at least every 30 days.
• Maintain accurate client interactions, property audits, opportunities, and follow-up activities in Aspire.
• Coordinate with branch leadership and production teams to ensure client commitments are fulfilled.
• Maintain a structured schedule and take ownership of all assigned account responsibilities.

Required:

• 3+ years of experience in account management, client relations, commercial landscaping, property management, or a related service industry.
• Strong relationship-building, communication, and customer service skills.
• Ability to manage multiple accounts, competing priorities, and client expectations.
• Excellent organizational skills and attention to detail.
• Ability to work independently while collaborating with operational teams.
• Proficiency with Microsoft Outlook, Excel, and business management software.
• Valid driver's license and acceptable driving record.

Preferred:

• Experience in commercial landscape maintenance or landscape enhancement sales.
• Familiarity with horticulture, irrigation, turf management, and landscape maintenance practices.
• Experience using Aspire or similar landscape business management software.
• Experience managing commercial property portfolios and identifying additional service opportunities.

What Success Looks Like

Successful Client Relations Managers at Green Leaf Group are proactive rather than reactive. They know their properties, understand their clients, and consistently follow through on commitments.

Success in this role is measured by:

• Strong client satisfaction and account retention.
• Consistent property visits and meaningful quality audits.
• Adherence to our 3-5-30 communication standards.
• Identification and conversion of landscape enhancement opportunities.
• Accurate Aspire documentation and timely follow-up.
• Effective collaboration with branch operations.
• Ownership, accountability, and continuous improvement.

Our Culture: CLEATS

Our values guide how we work, lead, and serve:

• C – Communication: We communicate clearly, proactively, and respectfully.
• LE – Learning: We continuously develop our skills and improve our performance.
• A – Appreciation: We recognize the significance of our employees, clients, and communities.
• T – Teamwork: We succeed through collaboration and shared accountability.
• S – Safety: We prioritize the safety and well-being of our people and those we serve.

We believe in building a team of professionals who take pride in their work, value meaningful relationships, and understand the impact they make every day.

Why Join Green Leaf Group?

At Green Leaf Group, you'll join a growing organization committed to operational excellence, employee development, and exceptional client experiences.

You'll have the opportunity to build meaningful client relationships, contribute to business growth, and work alongside a team that values initiative, accountability, and professional development.

Green Leaf Group is an Equal Opportunity Employer. We consider qualified applicants without regard to legally protected characteristics.