Field Auto Claims Adjuster – Independent, Customer Focus

Progressive; Pacifica (CA); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

401(k) match

Medical, dental & vision

Wellness programs

Health savings accounts

Paid time off

Parental leave

Career development

Job summary

Progressive is seeking an auto damage claims adjuster in the San Francisco Bay Area. You’ll inspect vehicles, write estimates, negotiate with body shops, and manage claims end-to-end. The role involves field work, a company car, and occasional office reporting within the assigned geography.

Ideal candidates have 4+ years of relevant experience (or degree-based pathways) and a valid driver’s license with Progressive driving standards. Local area residence is required.

Qualifications

• Minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience.
• OR Associate's degree and minimum three years relevant work experience with one year appraisal/estimatics or insurance experience
• OR Bachelor's degree and minimum one year appraisal/estimatics or insurance experience
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Skills

Leadership

Conflict management

Attention to detail

Customer service

Education

Associate's degree

Bachelor's degree

Job description

Progressive is seeking an auto damage claims adjuster in the San Francisco Bay Area. You’ll inspect vehicles, write estimates, negotiate with body shops, and manage claims end-to-end. The role involves field work, a company car, and occasional office reporting within the assigned geography.

Ideal candidates have 4+ years of relevant experience (or degree-based pathways) and a valid driver’s license with Progressive driving standards. Local area residence is required.