Auto Damage Field Adjuster: Inspections & Claims

Progressive; Daly City (CA); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

401(k) with dollar-for-dollar company

Medical, dental & vision, including...

Wellness & mental health programs

Health care flexible spending accounts

Paid time off

Parental & family leave

Diversity and inclusion culture

Career development & tuition

Job summary

Progressive is seeking an auto damage claims adjuster to act as the primary contact for customers, guiding the repair process from start to finish. You will manage your own claims inventory, work with body shops, and negotiate repair pricing while assessing liability in the field.

Candidates reside in the San Francisco Bay Area and may report to an office occasionally. The role requires strong leadership, conflict management, and a passion for excellent customer service.

Qualifications

• A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Skills

Leadership

Conflict management

Customer service

Negotiation

Education

Associate's degree

Bachelor's degree

Job description

Progressive is seeking an auto damage claims adjuster to act as the primary contact for customers, guiding the repair process from start to finish. You will manage your own claims inventory, work with body shops, and negotiate repair pricing while assessing liability in the field.

Candidates reside in the San Francisco Bay Area and may report to an office occasionally. The role requires strong leadership, conflict management, and a passion for excellent customer service.