Field Auto Claims Adjuster – Bay Area with Car

Progressive; San Francisco (CA); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

401(k) with dollar-for-dollar company

Medical, dental & vision

Wellness & mental health programs

HSA/FSAs & life insurance

Paid time off

Sick leave & disability

Parental & family leave

Diversity & inclusion culture

Tuition assistance

Job summary

Progressive is seeking an auto damage claims adjuster to act as the main contact for customers, directing repairs from start to finish while negotiating with body shops and assessing liability. The role is field-based with a company car and periodic office visits.

The successful candidate will have leadership and conflict-management skills, a keen eye for detail, and a proven commitment to outstanding customer service, with at least four years of relevant experience and the required license.

Qualifications

• Minimum four years of relevant work experience with one year appraisal/estimatics or insurance experience.
• Associate's degree plus three years relevant experience with one year appraisal/estimatics or insurance experience.
• Bachelor's degree plus one year appraisal/insurance experience.
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies.

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
• Negotiate repair process with body shops.
• Document information related to the claim and make decisions consistent with claims standards and local laws.
• Evaluate and handle claim payments and resolution of claims without payments.
• Review and determine validity of any supplement requests.

Skills

Leadership

Conflict management

Attention to detail

Customer service

Education

Associate's degree

Bachelor's degree

Job description

Progressive is seeking an auto damage claims adjuster to act as the main contact for customers, directing repairs from start to finish while negotiating with body shops and assessing liability. The role is field-based with a company car and periodic office visits.

The successful candidate will have leadership and conflict-management skills, a keen eye for detail, and a proven commitment to outstanding customer service, with at least four years of relevant experience and the required license.