Field Auto Claims Adjuster — Independent & Customer Focused

Progressive; Redwood City (CA); On-site; USD 53,000 - 65,000; Full time

Job summary

Progressive is seeking an auto damage claims adjuster to be the on-site contact with customers, guiding repair decisions from start to finish. You’ll inspect vehicles, work with body shops, and negotiate pricing while managing your own claims inventory. A valid driver’s license and residence in the Bay Area are required.

This field position includes a company car and occasional office visits, with training and support to uphold Progressive’s claims standards and customer service commitments.

Qualifications

• Four years of relevant work experience with one year appraisal/estimatics or insurance experience.
• Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience.
• Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience.
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies.

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Skills

Leadership

Conflict management

Attention to detail

Customer service

Education

Associate's degree + 3 years experience

Bachelor's degree + 1 year experience

High school diploma + 4 years experience

Job description

Progressive is seeking an auto damage claims adjuster to be the on-site contact with customers, guiding repair decisions from start to finish. You’ll inspect vehicles, work with body shops, and negotiate pricing while managing your own claims inventory. A valid driver’s license and residence in the Bay Area are required.

This field position includes a company car and occasional office visits, with training and support to uphold Progressive’s claims standards and customer service commitments.