Field Applications Scientist - Diagnostics (Travel 70%)

F. Hoffmann-La Roche AG; Juneau (AK); Remote; USD 70,000 - 129,000; Full time

Benefits offered by this job

Company car

Travel opportunities

Job summary

Roche seeks a Field Applications Specialist to join our Customer Support team. You will be the primary scientific and technical representative in Washington, Idaho, and Alaska, supporting Roche systems in customer laboratories within Core Lab space.

On-site application implementation, training, and troubleshooting are core duties. You will build strong client relationships, perform instrument installations, provide training, analyze issues, and collaborate with sales and support teams to

Qualifications

• Bachelor's degree in Biology, Chemistry, Cell Biology, Biochemistry, Medical Technology, Clinical Laboratory, and/or relevant experience.
• 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment (including internships, college, certification time, etc.)
• Medical Laboratory Technologist/Scientist (ASCP/AMT) or equivalent clinical laboratory experience.
• Experience working in a clinical environment with a demonstrated knowledge of clinical chemistry and immunoassay.
• Ability to learn Roche solutions for applicable franchises and stay current with industry trends.
• Diagnose and solve technical problems efficiently and effectively.
• Experience implementing new instrumentation or methodologies in a clinical or research laboratory environment.
• Effective written/verbal communication skills as well as project and stakeholder management experience.
• Demonstrated ability to coach and mentor junior staff and lead by example.
• Ability to work as a field based individual contributor with independence and autonomy.

Responsibilities

• Build and maintain strong relationships with customer stakeholders and ensure high satisfaction.
• Perform installation and validation of complex diagnostic instruments, software, and reagent applications.
• Deliver on-site training to laboratory personnel on Roche systems and data interpretation.
• Serve as primary on-site resource for resolving complex technical issues and perform root cause analysis.
• Provide scientific and applications expertise to laboratory stakeholders and medical professionals.
• Relay customer feedback to support and commercial teams to maintain competitive advantage.
• Partner with sales during pre-sales activities and other post-sales opportunities.
• Maintain records of service activities, customer interactions, and issues using Roche CRM.
• Travel overnight within territory; field-based role covering WA, ID, AK with ~70% travel.

Skills

Communication skills

Project & stakeholder management

Customer consultative skills

Independent field-based work

Problem solving

Education

Bachelor's degree in Biology/ Chemistry/ Clinical Lab

3 years clinical lab or IT in clinical lab experience

Tools

CRM systems

Job description

Roche seeks a Field Applications Specialist to join our Customer Support team. You will be the primary scientific and technical representative in Washington, Idaho, and Alaska, supporting Roche systems in customer laboratories within Core Lab space.

On-site application implementation, training, and troubleshooting are core duties. You will build strong client relationships, perform instrument installations, provide training, analyze issues, and collaborate with sales and support teams to