Field Applications Scientist - Customer-Facing Travel

Oxford Nanopore Technologies; Massachusetts; On-site; USD 98,000 - 121,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Disability coverage

Commuter benefits

Job summary

Oxford Nanopore Technologies is seeking a commercially focused and customer-oriented Field Applications Scientist to join our Technical Services team. This field-based role covers Massachusetts, Rhode Island, and Connecticut, with up to 70% travel.

You will work with Sales and cross-functional teams to drive technology adoption and customer success. The role requires excellent communication, scientific credibility, and the ability to develop creative solutions for customers.

Qualifications

• PhD in Life Sciences preferred, or a Master’s degree with relevant commercial, customer-facing, or scientific applications experience.
• Strong laboratory background in molecular biology, genetics, genomics, sequencing, or a closely related discipline.
• Experience supporting experimental design, sample preparation, workflow optimization, and data analysis.
• Excellent scientific communication and presentation skills; ability to translate complex concepts to customers.
• Strong troubleshooting and problem-solving capabilities.
• Excellent organizational skills with ability to manage multiple priorities.
• Proficiency with Microsoft Office applications; familiarity with Salesforce CRM.

Responsibilities

• Partner with Sales to support commercial opportunities and provide technical expertise throughout the customer lifecycle.
• Deliver pre-sales and post-sales technical support, including consultations, workflow discussions, training, and troubleshooting.
• Build and maintain strong technical relationships with customers to ensure adoption of ONT technologies.
• Deliver presentations, workshops, seminars, and training to diverse audiences.
• Collaborate with internal teams to achieve customer and business objectives.
• Develop and execute engagement plans for strategic accounts.
• Provide timely customer, market, and competitive feedback to stakeholders.
• Document customer interactions and support activities in CRM.
• Support colleagues and strategic initiatives beyond assigned territory when needed.

Education

PhD in Life Sciences

Master’s degree with relevant commercial experience

Tools

Microsoft Office

Salesforce (CRM)

Job description

Oxford Nanopore Technologies is seeking a commercially focused and customer-oriented Field Applications Scientist to join our Technical Services team. This field-based role covers Massachusetts, Rhode Island, and Connecticut, with up to 70% travel.

You will work with Sales and cross-functional teams to drive technology adoption and customer success. The role requires excellent communication, scientific credibility, and the ability to develop creative solutions for customers.