Field Applications Scientist – Life Sciences (Travel 70%)

Oxford Nanopore Technologies; Connecticut; On-site; USD 90,000 - 130,000; Full time

Job summary

Oxford Nanopore Technologies is seeking a commercially focused Field Applications Scientist to join our Technical Services team. The role combines technical excellence with customer-facing responsibilities to drive technology adoption and business growth across the Northeast region.

You will partner with Sales and cross-functional teams to deliver demonstrations, training, and post-sale support, ensuring customer success with ONT workflows. Travel up to 70% within MA, RI, and CT is required.

Qualifications

• PhD in Life Sciences preferred, or a Master’s degree with relevant commercial, customer-facing, or scientific applications experience.
• Strong laboratory background in molecular biology, genetics, genomics, sequencing, or a closely related discipline.
• Experience supporting experimental design, sample preparation, workflow optimization, and data analysis.
• An exceptional scientific communicator and presenter who can translate complex technical concepts into compelling, customer-relevant stories.
• Demonstrated scientific troubleshooting and problem-solving capabilities.
• Proficiency with Microsoft Office applications.
• 1-2 years of commercial and customer-facing experience.
• Experience with bioinformatic workflows for sequencing data analysis.
• Ability to uncover underlying customer needs, identify opportunities for broader technology adoption, and proactively partner with Sales to grow accounts.
• Experience delivering scientific training, workshops, or customer presentations.
• Familiarity with CRM systems such as Salesforce.

Responsibilities

• Partner with Sales to support commercial opportunities and provide technical expertise throughout the customer lifecycle.
• Deliver pre-sales and post-sales technical support, including customer consultations, workflow discussions, training, and troubleshooting.
• Build and maintain strong technical relationships with customers, ensuring successful adoption and utilization of ONT technologies.
• Deliver presentations, workshops, seminars, and training to a wide range of audiences.
• Collaborate effectively with Technical Services, Sales, Product Management, Marketing, and other internal teams to achieve customer and business objectives.
• Develop and execute engagement plans for strategic accounts, aligned to customer needs and business priorities.
• Provide timely customer, market, and competitive feedback to internal stakeholders.
• Accurately document customer interactions and support activities within ONT's CRM systems.
• Contribute to a team-first culture by supporting colleagues, customers, and strategic initiatives beyond assigned territory responsibilities when required.
• Frequent travel is expected as part of this role.

Skills

Scientific communication

Customer-facing

Troubleshooting

Team collaboration

Presentations

Education

PhD in Life Sciences preferred

Master’s degree with commercial experience

Tools

Salesforce

Microsoft Office

Job description

Oxford Nanopore Technologies is seeking a commercially focused Field Applications Scientist to join our Technical Services team. The role combines technical excellence with customer-facing responsibilities to drive technology adoption and business growth across the Northeast region.

You will partner with Sales and cross-functional teams to deliver demonstrations, training, and post-sale support, ensuring customer success with ONT workflows. Travel up to 70% within MA, RI, and CT is required.