Field Applications Scientist — Genomics & Customer Success

Oxford Nanopore Technologies

Rhode Island

On-site

USD 110,000 - 150,000

Full time

8 days ago

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Benefits offered by this job

Disability insurance

Life insurance

Commuter benefits

Annual bonus potential

Equity awards potential

Job summary

Oxford Nanopore Technologies (ONT) seeks a commercially focused Field Applications Scientist to join the Technical Services team. You will work with customers, drive technology adoption, and support growth with ONT products and workflows in the Northeast U.S.

This field-based role requires collaboration with Sales and cross-functional teams to deliver technical guidance and customer success. This role covers Massachusetts, Rhode Island, and Connecticut with frequent travel; up to 70% within the

Qualifications

PhD in Life Sciences preferred; a Master’s degree with relevant commercial, customer-facing, or scientific applications experience also acceptable.
Strong laboratory background in molecular biology, genetics, genomics, sequencing, or related discipline.
Experience supporting experimental design, sample preparation, workflow optimization, and data analysis.
Exceptional scientific communicator and presenter who can translate complex concepts for customers.
Demonstrated scientific troubleshooting and problem-solving capabilities.
Proficiency with Microsoft Office applications.
1–2 years of commercial and customer-facing experience.
Experience with bioinformatic workflows for sequencing data analysis.
Ability to uncover underlying customer needs and grow accounts with Sales.
Experience delivering scientific training, workshops, or customer presentations.
Familiarity with CRM systems such as Salesforce.

Responsibilities

Partner with Sales to support commercial opportunities and provide technical expertise throughout the customer lifecycle.
Deliver pre-sales and post-sales technical support, including consultations, workflow discussions, training, and troubleshooting.
Build and maintain strong technical relationships with customers to ensure adoption of ONT technologies.
Deliver presentations, workshops, seminars, and training to diverse audiences.
Collaborate with Technical Services, Sales, Product Management, Marketing, and other teams to meet objectives.
Develop and execute engagement plans for strategic accounts aligned to customer needs.
Provide timely customer, market, and competitive feedback to internal stakeholders.
Document customer interactions and support activities in ONT's CRM systems.