Field Account Manager - Forklift & Service Contracts

Vitan Equipment; Grand Rapids (MI); On-site; USD 60,000 - 95,000; Full time

Job summary

Fraza and Vitan Equipment is seeking an Account Manager to drive service contract sales and deliver outstanding service in the material handling industry, focusing on forklifts and vertical product lines. You will grow new business, manage key accounts, and provide tailored, consultative solutions.

In this role you will coordinate orders and service visits, lead renewals and upsell preventive maintenance, and collaborate with Territory Managers, Service, Parts, and OEM partners to ensure a

Qualifications

• Outside sales experience in forklift/material handling.
• Proven track record selling service contracts or maintenance programs.
• Strong communication, negotiation, and relationship-building skills.

Responsibilities

• Sell service contracts and coverage for forklifts and vertical products to new and existing customers.
• Prospect, close opportunities, and manage renewals; upsell maintenance, warranties, and remote monitoring.
• Lead account reviews and develop tailored, consultative proposals.
• Coordinate orders, service scheduling, maintenance visits, and delivery.
• Collaborate with Territory Managers, Service, Parts, and OEM partners; track pipeline.
• Provide market insights to sharpen sales strategies and enhance customer satisfaction.

Skills

Outside sales

Relationship building

Consultative selling

CRM systems

MS Office

Quoting tools

Territory travel

Tools

CRM software

MS Office

Quoting tools

Job description

Fraza and Vitan Equipment is seeking an Account Manager to drive service contract sales and deliver outstanding service in the material handling industry, focusing on forklifts and vertical product lines. You will grow new business, manage key accounts, and provide tailored, consultative solutions.

In this role you will coordinate orders and service visits, lead renewals and upsell preventive maintenance, and collaborate with Territory Managers, Service, Parts, and OEM partners to ensure a