Field Service Technician — Fiber Install & Onsite Support

Socket; Memphis, Northern (TN, KY); Hybrid; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Vision insurance

401(k) with employer match

Free internet

Job summary

Socket is seeking a skilled Field Service Technician III to join our workforce. You will deliver expert onsite installation services for residential customers and ensure a seamless experience as they connect to Socket's fiber network.

This role requires travel to service areas across the Memphis market and working in most conditions. You will install and configure customer equipment, perform installations and repairs, and diagnose connectivity issues while maintaining safety standards and

Qualifications

• High School diploma or equivalent.
• Valid driver’s license with no restrictions.
• Ability to lift up to 70 lbs.
• Willingness to work nights/weekends.
• Comfortable outdoors in various weather conditions.

Responsibilities

• Perform independent installations and repairs for residential and business internet and phone services.
• Install and configure customer equipment, including routers, modems, and Wi-Fi gateways.
• Deliver an exceptional customer experience by being professional, friendly, and knowledgeable during all service visits.
• Diagnose and resolve connectivity and service issues with accuracy and efficiency.
• Install, terminate, and test network cabling, adhering to all relevant codes and standards.
• Complete accurate and timely documentation of service activities.
• Safely operate company vehicles and equipment, including ladders and bucket trucks, in accordance with safety protocols and regulations.
• Maintain a clean driving record and represent Socket with professionalism in the field.

Skills

Customer service

Safety awareness

Troubleshooting

Documentation

Education

High School diploma or equivalent

Tools

CAT3 cabling

CAT5 cabling

LAN/WAN basics

Bucket truck

Job description

Socket is seeking a skilled Field Service Technician III to join our workforce. You will deliver expert onsite installation services for residential customers and ensure a seamless experience as they connect to Socket's fiber network.

This role requires travel to service areas across the Memphis market and working in most conditions. You will install and configure customer equipment, perform installations and repairs, and diagnose connectivity issues while maintaining safety standards and