Fiber Dispatch Specialist: Route Coordination & Tech Support

Astound; Wilsonville (OR); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401k

Insurance

PTO

Floating holidays

Holidays

Sick leave

Tuition reimbursement

Employee discount

Job summary

Astound is seeking an entry-level operations assistant in Wilsonville, OR to support field technicians and streamline customer interactions. You will help coordinate routes, communicate with technicians, and conduct pre- and post-installation checks.

The role emphasizes strong written and verbal communication, proficiency with Microsoft Office and G-Suite, and a high school diploma. On-site, with a comprehensive benefits package and growth opportunities.

Qualifications

• High school diploma or equivalent is required.
• No prior work experience is necessary.
• Proficiency with Microsoft Office and G-Suite is expected.
• Strong written and verbal communication skills are essential.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Perform other duties as assigned.

Skills

Microsoft Office

G-Suite

Communication skills

Education

High school diploma or equivalent

Job description

Astound is seeking an entry-level operations assistant in Wilsonville, OR to support field technicians and streamline customer interactions. You will help coordinate routes, communicate with technicians, and conduct pre- and post-installation checks.

The role emphasizes strong written and verbal communication, proficiency with Microsoft Office and G-Suite, and a high school diploma. On-site, with a comprehensive benefits package and growth opportunities.