Broadband Dispatch Specialist

Astound; Stayton (OR); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401k with match

Medical/dental/vision/Life/STD

PTO 80+ hours

Floating holidays

Paid holidays

Paid sick leave

Tuition reimbursement

Employee discount

Job summary

Astound is looking for a detail-oriented team member in Stayton, OR to support field operations and customer communications. This role handles route coordination, pre-call preparation, and post-installation surveys, ensuring accurate account data and effective service delivery.

You will collaborate with technicians, manage communications, and assist in verifying work orders. A high school diploma and basic software skills are required, with opportunities for growth in a supportive environment.

Qualifications

• High school diploma or equivalent.
• Experience: 0 years.
• Proficient in Microsoft Office and G-Suite.
• Excellent written and verbal communication.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Effective communication

Education

High school diploma or equivalent

Tools

Microsoft Office

G-Suite

Job description

Astound is looking for a detail-oriented team member in Stayton, OR to support field operations and customer communications. This role handles route coordination, pre-call preparation, and post-installation surveys, ensuring accurate account data and effective service delivery.

You will collaborate with technicians, manage communications, and assist in verifying work orders. A high school diploma and basic software skills are required, with opportunities for growth in a supportive environment.