Broadband Dispatch Specialist

Astound; Portland (OR); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401k retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid Time Off/Vacation

Floating Holiday

Paid Holidays

Paid Sick Leave

Tuition reimbursement

Employee discount program

Job summary

Astound in Portland, OR is seeking an entry-level contact center/field coordination associate to support daily technician routes and customer communications. You will handle pre-calls, post-install surveys, and verify account data while maintaining strong teamwork with field staff.

The role emphasizes clear written and verbal communication, proficiency with Microsoft Office and G-Suite, and a willingness to learn in a fast-paced telecom environment.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 0 years.
• Proficiency with Microsoft Office and G-Suite.
• Effective written and verbal communication skills.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Microsoft Office

G-Suite

Effective communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Astound in Portland, OR is seeking an entry-level contact center/field coordination associate to support daily technician routes and customer communications. You will handle pre-calls, post-install surveys, and verify account data while maintaining strong teamwork with field staff.

The role emphasizes clear written and verbal communication, proficiency with Microsoft Office and G-Suite, and a willingness to learn in a fast-paced telecom environment.