Broadband Dispatcher II: Route & Tech Liaison (Bonus)

Astound; Stevenson (WA); Sur place; USD 25 000 - 34 000; Plein temps

Avantages offerts par ce poste

401k with match

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid time off

Floating holidays

Paid holidays

Paid sick leave

Tuition reimbursement

Employee discount

Résumé du poste

Astound is seeking a front-line team member to support customer operations in Stevenson, WA. In this role, you will monitor technician routes, communicate with field teams, perform pre-call outreach to customers, and support post-installation surveys to ensure satisfaction.

Education requires a high school diploma or equivalent. The position offers a comprehensive benefits package and opportunities for growth with a leading broadband provider in a dynamic, service‑oriented environment.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 0 years.
• Proficiency in Microsoft Office and G-Suite.
• Strong written and verbal communication skills.

Responsabilités

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Connaissances

Microsoft Office

G-Suite

Effective communication

Formation

High school diploma or equivalent

Description du poste

Astound is seeking a front-line team member to support customer operations in Stevenson, WA. In this role, you will monitor technician routes, communicate with field teams, perform pre-call outreach to customers, and support post-installation surveys to ensure satisfaction.

Education requires a high school diploma or equivalent. The position offers a comprehensive benefits package and opportunities for growth with a leading broadband provider in a dynamic, service‑oriented environment.