FHA Claims & Loss Mitigation Specialist

Carrington; Dover (DE); Remote; USD 32,000 - 36,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Employee discounts

Customized training programs

Referral bonuses

Educational reimbursement

Carrington Charitable Foundation

Job summary

Carrington Mortgage Services is seeking an FHA Claims Specialist to prepare, file, and track HUD/FHA claims in accordance with CMS guidelines and investor requirements. The role includes reconciling final claim amounts, providing posting instructions within 24 hours, and maintaining the HUD audit file while keeping the supervisor informed of trends and delays.

Target pay range is $23.00 to $26.00 per hour. This position requires attention to detail, strong communication, and the ability to

Qualifications

• High School Diploma or equivalent; some college preferred.
• 1–2 years mortgage servicing default experience preferred.
• Previous FHA claims experience preferred.
• Understanding the loss mitigation and claims process.
• Excellent written and oral communication, organizational and time management skills.
• Ability to communicate effectively with all levels both internally and externally.
• Strong attention to detail and ability to problem solve.
• Strong interpersonal skills with a focus on teamwork and quality on loan evaluation.
• Ability to handle multiple tasks under pressure and changing priorities.
• Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints to serve the best interests of CMS.

Responsibilities

• Prepare and file HUD/FHA claims timely and accurately according to guidelines.
• Follow up semi-daily on outstanding claim proceeds.
• Perform a loan-level reconciliation for final claim proceeds between claimed, paid, and outstanding indebtedness; cancel claims or process refunds as needed.
• Provide posting instructions for claim proceeds within 24 hours of receipt.
• Review and ensure timely completion of all scheduled steps.
• Input the completion date when the action occurs.
• Obtain approval and modify scheduled dates when steps cannot be completed.
• Daily routine follow-up on claims.
• Keep Supervisor informed of trends including denials/curtailments and delays.
• Document servicing actions, delays, follow-ups, and phone conversations in system notes.
• Ensure all claim documents are imaged timely.
• Maintain HUD audit file.
• Perform other duties as assigned.

Skills

Mortgage servicing

FHA claims

Loss mitigation

Communication

Time management

Attention to detail

Interpersonal skills

Teamwork

Multitasking

Negotiation

Decision making

Organizational skills

Education

High School Diploma or equivalent

Some college

Job description

Carrington Mortgage Services is seeking an FHA Claims Specialist to prepare, file, and track HUD/FHA claims in accordance with CMS guidelines and investor requirements. The role includes reconciling final claim amounts, providing posting instructions within 24 hours, and maintaining the HUD audit file while keeping the supervisor informed of trends and delays.

Target pay range is $23.00 to $26.00 per hour. This position requires attention to detail, strong communication, and the ability to