FHA Claims & Loss Mitigation Specialist

Carrington; Wyoming (OH); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Employee discounts

Training programs

Referral bonuses

Educational reimbursement

Job summary

Carrington Mortgage Services is seeking a Claims Processor to prepare, file, and follow up on FHA home retention claims in compliance with investor guidelines. The role emphasizes timely action, accuracy, and adherence to CMS policies and federal regulations.

You will coordinate claim proceeds, reconcile loan details, and document all steps in our system. A high school diploma and mortgage servicing experience (FHA claims preferred) are required or preferred; starting pay is $23–$26 per hour.

Qualifications

• Understanding of loss mitigation and claims process.
• Excellent written and oral communication, organizational and time management skills.
• Strong attention to detail and ability to problem solve.
• Strong interpersonal skills with a focus on teamwork and quality on loan evaluation.
• Ability to handle multiple tasks under pressure and changing priorities.
• Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints to serve the best interests of CMS.
• Ability to make decisions that have moderate impact on immediate work unit.
• Ability to organize and prioritize own work schedule on short-term basis (longer than one month).
• Ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy.
• Ability to compose materials such as detailed reports, work-related manuals, publications of limited scope or impact.
• Ability to manage work in order to meet strict deadlines.
• High School Diploma or equivalent work experience; some college preferred.
• One (1) to two (2) years’ mortgage servicing default experience preferred.
• Previous FHA claims experience preferred.

Responsibilities

• Prepare and file all HUD claims timely and accurately according to investor/insurer/CMS guidelines and requirements.
• Follow up semi-daily on all outstanding claim proceeds.
• Perform a loan-level reconciliation for all final claim proceeds between the amount claimed, the amount paid, and the outstanding loan indebtedness, including all escrow and corporate advances. Correct error files when identified by cancelling the claim and/or processing a refund request to HUD.
• Provide posting instructions for all claim proceeds within 24 hours of the receipt of the claim proceeds.
• Review, follow up, and ensure the timely and accurate completion of all regularly scheduled steps.
• Input the completion date on the date the action occurs.
• Obtain approval, and modify the scheduled date to a date in the future when a step in the process cannot be completed.
• Perform routine follow-up on a daily basis.
• Keep Supervisor informed of all trends and problems including, but not limited to, claim denials/curtailments, processing delays, etc.
• Document all servicing, action taken, delays, follow-up, and phone conversations in the system notes
• Ensure all claim documents are imaged timely.
• Maintain and control the HUD audit file.
• Perform other duties as assigned.

Skills

Loss mitigation

Communication

Detail oriented

Interpersonal skills

Multitasking

Decision making

Organization

Math skills

Education

High School Diploma or equivalent

Some college

Job description

Carrington Mortgage Services is seeking a Claims Processor to prepare, file, and follow up on FHA home retention claims in compliance with investor guidelines. The role emphasizes timely action, accuracy, and adherence to CMS policies and federal regulations.

You will coordinate claim proceeds, reconcile loan details, and document all steps in our system. A high school diploma and mortgage servicing experience (FHA claims preferred) are required or preferred; starting pay is $23–$26 per hour.