FHA Loss Mitigation Claims Specialist

Carrington; Augusta (ME); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match (50% up to 4%)

Discount portal access

Training programs

Employee referral bonuses

Educational reimbursement

Community foundation involvement

Job summary

Carrington Mortgage Services is seeking a detail-oriented Claims Specialist to prepare, file, and follow up on FHA home retention claims in a timely and accurate manner. You will ensure postings, reconciliations, and documentation align with CMS guidelines and state/federal laws.

The role starts at an hourly rate of $23–$26, with full-time expectations and benefits. Ideal candidates have loss mitigation/claims experience and strong communication, time management, and teamwork skills.

Qualifications

• Understanding of the loss mitigation and claims process.
• Excellent written and oral communication, organizational and time management skills.
• Strong attention to detail and ability to problem solve.
• Strong interpersonal skills with a focus on teamwork and quality on loan evaluation.
• Ability to handle multiple tasks under pressure and changing priorities.
• Ability to understand opposing points of view and negotiate with CMS.
• Ability to organize and prioritize work to meet deadlines.

Responsibilities

• Prepare and file HUD/claims timely and accurately per guidelines.
• Follow up on claim proceeds on a semi-daily basis.
• Perform loan-level reconciliation of claimed vs paid amounts and escrow.
• Provide posting instructions within 24 hours of receipt.
• Document servicing actions, delays, and conversations in system notes.
• Ensure claim documents are imaged timely and HUD audit file is maintained.
• Other duties as assigned.

Skills

Loss mitigation

Claims process

Communication

Time management

Detail orientation

Teamwork

Education

High School Diploma or equivalent

Some college preferred

Job description

Carrington Mortgage Services is seeking a detail-oriented Claims Specialist to prepare, file, and follow up on FHA home retention claims in a timely and accurate manner. You will ensure postings, reconciliations, and documentation align with CMS guidelines and state/federal laws.

The role starts at an hourly rate of $23–$26, with full-time expectations and benefits. Ideal candidates have loss mitigation/claims experience and strong communication, time management, and teamwork skills.