FHA Claims & Loss Mitigation Specialist

Carrington; Santa Fe (NM); Remote; USD 32,000 - 36,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Employee discounts

Training programs

Referral bonuses

Educational reimbursement

Community foundation support

Job summary

Carrington Mortgage Services is seeking an FHA Claims Specialist to prepare, file, and follow up on HUD/home retention claims in compliance with guidelines. You will ensure timely posting, accurate reconciliation, and meticulous documentation while coordinating with CMS and investors to meet deadlines.

This role requires strong communication, organization, and the ability to manage multiple tasks under pressure.

Qualifications

• High School Diploma or equivalent work experience; some college preferred.
• One to two years’ mortgage servicing default experience preferred.
• Previous FHA claims experience preferred.
• Understanding the loss mitigation and claims process.
• Excellent written and oral communication, organizational and time management skills.
• Strong attention to detail and ability to problem solve.
• Strong interpersonal skills with a focus on teamwork and quality on loan evaluation.
• Ability to handle multiple tasks under pressure and changing priorities.

Responsibilities

• Prepare and file all HUD claims timely and accurately according to investor/insurer/CMS guidelines and requirements.
• Follow up semi-daily on all outstanding claim proceeds.
• Perform a loan level reconciliation for all final claim proceeds between the amount claimed, the amount paid, and the outstanding loan indebtedness including all escrow and corporate advances. Correct error files when identified by cancelling claim and/or processing a refund request to HUD.
• Provide posting instructions for all claim proceeds within 24 hours of the receipt of the claim proceeds.
• Review, follow-up and ensure the timely and accurate completion of all regular scheduled steps.
• Input the completion date on the date the action occurs.
• Obtain approval, and modify the scheduled date to a date in the future when a step in the process cannot be completed.
• Perform routine follow-up on a daily basis.
• Keep Supervisor informed of all trends and problems including, but not limited, claim denials/curtailments, processing delays, etc.
• Document all servicing, action taken, delays, follow-up, and phone conversations in the system notes.
• Ensure all claim documents are imaged timely.
• Maintain and controls the HUD audit file.
• Perform other duties as assigned.

Skills

Mortgage servicing experience

FHA claims experience

Loss mitigation understanding

Written and verbal communication

Attention to detail

Time management

Organization

Problem solving

Negotiation

Education

High School Diploma or equivalent

Some college coursework

Job description

Carrington Mortgage Services is seeking an FHA Claims Specialist to prepare, file, and follow up on HUD/home retention claims in compliance with guidelines. You will ensure timely posting, accurate reconciliation, and meticulous documentation while coordinating with CMS and investors to meet deadlines.

This role requires strong communication, organization, and the ability to manage multiple tasks under pressure.