FHA Claims & Loss Mitigation Specialist

Carrington; Chandler (AZ); Remote; USD 32,000 - 36,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Discount portal access

Training programs

Referral bonuses

Educational reimbursement

Foundation/community support

Job summary

Carrington Mortgage Services seeks an FHA Claims Specialist to prepare, file and follow up on HUD claims with strict adherence to guidelines. You will perform reconciliations, post claim proceeds, and monitor timelines across various steps, while escalating trends to the supervisor.

Strong attention to detail and the ability to manage multiple tasks under pressure are essential. The role emphasizes communication with internal stakeholders, adherence to regulatory requirements, and timely

Qualifications

• High School Diploma or equivalent work experience; some college preferred.
• One (1) to two (2) years’ mortgage servicing default experience preferred.
• Previous FHA claims experience preferred.
• Understanding the loss mitigation and claims process.
• Excellent written and oral communication, organizational and time management skills. Ability to communicate effectively with all levels both internally and externally.
• Strong attention to detail and ability to problem solve.
• Strong interpersonal skills with a focus on teamwork and quality on loan evaluation.
• Ability to handle multiple tasks under pressure and changing priorities.
• Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints to serve the best interests of CMS.
• Ability to make decisions that have moderate impact on immediate work unit.
• Ability to organize and prioritize own work schedule on short-term basis (longer than one month).
• Ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy.
• Ability to compose materials such as detailed reports, work-related manuals, publications of limited scope or impact.
• Ability to manage work in order to meet strict deadlines.

Responsibilities

• Prepare and file all HUD claims timely and accurately according to investor/insurer/CMS guidelines and requirements.
• Follow up semi-daily on all outstanding claim proceeds.
• Perform a loan level reconciliation for all final claim proceeds between the amount claimed, the amount paid, and the outstanding loan indebtedness including all escrow and corporate advances. Correct error files when identified by cancelling claim and/or processing a refund request to HUD.
• Provide posting instructions for all claim proceeds within 24 hours of the receipt of the claim proceeds.
• Review, follow-up and ensure the timely and accurate completion of all regular scheduled steps.
• Input the completion date on the date the action occurs.
• Obtain approval, and modify the scheduled date to a date in the future when a step in the process cannot be completed.
• Perform routine follow-up on a daily basis.
• Keep Supervisor informed of all trends and problems including, but not limited, claim denials/curtailments, processing delays, etc.
• Document all servicing, action taken, delays, follow-up, and phone conversations in the system notes.
• Ensure all claim documents are imaged timely.
• Maintain and controls the HUD audit file.
• Perform other duties as assigned.

Skills

Mortgage servicing knowledge

FHA claims experience

Communication skills

Organizational skills

Time management

Attention to detail

Problem solving

Interpersonal skills

Multitasking

Negotiation

Deadline management

Analytical ability

Education

High School Diploma or equivalent

Some college preferred

Tools

HUD/HUD claims process

Job description

Carrington Mortgage Services seeks an FHA Claims Specialist to prepare, file and follow up on HUD claims with strict adherence to guidelines. You will perform reconciliations, post claim proceeds, and monitor timelines across various steps, while escalating trends to the supervisor.

Strong attention to detail and the ability to manage multiple tasks under pressure are essential. The role emphasizes communication with internal stakeholders, adherence to regulatory requirements, and timely