Fertility Clinic Patient Experience Coordinator

Pinnacle Fertility; Michigan; On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Comprehensive healthcare

Generous paid time off (PTO)

Paid holidays

Retirement savings program

Job summary

A leading fertility care platform is looking for a Patient Experience Coordinator in Michigan. This full-time role provides administrative and scheduling support, welcoming patients and ensuring a seamless experience. Candidates should have 1-2 years in customer service or medical office settings and possess strong communication skills. The position offers an hourly rate of $17.00 to $20.00 and includes comprehensive benefits.

Qualifications

• 1-2 years of experience in a medical office, customer service, or front desk role.
• Flexibility to travel to other clinic locations on holidays and weekends.

Responsibilities

• Welcome and check in patients, verify personal and insurance information.
• Answer and manage incoming calls, schedule appointments.
• Maintain accurate patient records and process billing information.
• Ensure the reception area is clean and organized.
• Float and travel between clinic locations.
• Assist with additional projects and administrative duties.

Skills

Strong communication skills

Organizational skills

Multitasking skills

Proficiency with electronic medical records (EMR)

Basic computer skills

Bilingual in Spanish

Education

High school diploma or equivalent

Job description

A leading fertility care platform is looking for a Patient Experience Coordinator in Michigan. This full-time role provides administrative and scheduling support, welcoming patients and ensuring a seamless experience. Candidates should have 1-2 years in customer service or medical office settings and possess strong communication skills. The position offers an hourly rate of $17.00 to $20.00 and includes comprehensive benefits.