Fertility Patient Experience Specialist

Pinnacle Fertility, Inc.; Dearborn (MI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Healthcare insurance

Dental insurance

Life insurance

Vision insurance

Paid time off

Paid holidays

Retirement plan

Job summary

Pinnacle Fertility, Inc. is seeking a Patient Experience Coordinator to ensure a seamless, welcoming experience for fertility patients. You will serve as the first point of contact, handling administrative tasks and scheduling while collaborating with a multidisciplinary team.

Based in Dearborn, MI, this full-time, onsite role runs Monday–Friday from 7:45 AM to 4:15 PM, with shift flexibility as needed to support the clinic. Bilingual Spanish a plus; EMR proficiency desirable.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of experience in a medical office, customer service, or front desk role.
• Strong communication, organizational, and multitasking skills.
• Proficiency with electronic medical records (EMR) and basic computer skills.
• Bilingual in Spanish is a plus.

Responsibilities

• Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
• Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
• Maintain accurate patient records, process billing information, and collect copays.
• Ensure the reception area is clean, organized, and welcoming for all visitors.
• Assist with additional projects and administrative duties as assigned.

Skills

Communication skills

Organization

Multitasking

Bilingual Spanish

Education

High school diploma or equivalent

Tools

EMR software

Job description

Pinnacle Fertility, Inc. is seeking a Patient Experience Coordinator to ensure a seamless, welcoming experience for fertility patients. You will serve as the first point of contact, handling administrative tasks and scheduling while collaborating with a multidisciplinary team.

Based in Dearborn, MI, this full-time, onsite role runs Monday–Friday from 7:45 AM to 4:15 PM, with shift flexibility as needed to support the clinic. Bilingual Spanish a plus; EMR proficiency desirable.