Patient Experience Coordinator — Fertility Care Onsite

Pinnacle Fertility; Bloomfield Hills (MI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Vision insurance

Paid time off

Holidays

Job summary

Pinnacle Fertility in Bloomfield Hills, MI is seeking a Patient Experience Coordinator to ensure a welcoming patient journey. This full-time, onsite role supports scheduling, billing, and records while collaborating with clinical staff.

Responsibilities include greeting patients, verifying information, answering calls, and maintaining a tidy reception area. The ideal candidate has 1–2 years in a medical front desk setting and Spanish bilingual is a plus.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of experience in a medical office, customer service, or front desk role.
• Proficiency with EMR and basic computer skills.
• Bilingual in Spanish is a plus.

Responsibilities

• Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
• Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
• Maintain accurate patient records, process billing information, and collect copays.
• Ensure the reception area is clean, organized, and welcoming for all visitors.
• Assist with additional projects and administrative duties as assigned.

Skills

Strong communication

Organizational skills

Multitasking

EMR proficiency

Spanish bilingual (bonus)

Education

High school diploma or equivalent

Tools

EMR software

Job description

Pinnacle Fertility in Bloomfield Hills, MI is seeking a Patient Experience Coordinator to ensure a welcoming patient journey. This full-time, onsite role supports scheduling, billing, and records while collaborating with clinical staff.

Responsibilities include greeting patients, verifying information, answering calls, and maintaining a tidy reception area. The ideal candidate has 1–2 years in a medical front desk setting and Spanish bilingual is a plus.