Fertility Clinic: Patient Experience Coordinator (Onsite)

Pinnacle Fertility, Inc.; Michigan; On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Vision insurance

Paid time off (PTO)

Paid holidays

Retirement savings plan

Job summary

Pinnacle Fertility in Bloomfield Hills, MI is hiring a full-time Patient Experience Coordinator to greet patients, manage scheduling, and support clinical staff. The role requires excellent communication, organization, and multitasking in a fast-paced fertility clinic.

On-site position with potential weekend/holiday flexibility. Competitive hourly pay and comprehensive benefits are offered, including health, dental, life, and vision insurance, plus PTO and retirement savings plans.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: 1-2 years in a medical office, customer service or front desk role.
• Skills: Strong communication, organizational and multitasking abilities.
• EMR proficiency and basic computer skills expected.
• Spanish language is a plus.
• Hourly rate: $19.00 - $21.00 per hour; final offers based on experience.
• Benefits include comprehensive health, dental, life and vision insurance, PTO, holidays and retirement savings.

Responsibilities

• Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
• Answer and manage incoming calls, schedule appointments, and support clinical staff.
• Maintain accurate patient records, process billing information, and collect copays.
• Ensure the reception area is clean, organized, and welcoming for all visitors.
• Assist with additional projects and administrative duties as assigned.

Skills

Customer service

Communication

Organizational skills

Multitasking

EMR proficiency

Spanish bilingual (nice to have)

Education

High school diploma or equivalent

Job description

Pinnacle Fertility in Bloomfield Hills, MI is hiring a full-time Patient Experience Coordinator to greet patients, manage scheduling, and support clinical staff. The role requires excellent communication, organization, and multitasking in a fast-paced fertility clinic.

On-site position with potential weekend/holiday flexibility. Competitive hourly pay and comprehensive benefits are offered, including health, dental, life, and vision insurance, plus PTO and retirement savings plans.