Fertility Care Experience Specialist

Generation Next Fertility; New York (NY); On-site; USD 65,000 - 68,000; Full time

Job summary

Generation Next Fertility is seeking a Patient Care Coordinator to deliver outstanding patient experiences and coordinate clinical and administrative tasks throughout the fertility journey.

The role combines front-line customer service with clinical support, handling appointment coordination, physician follow-up, and documentation across IVF, fertility preservation, and related treatments. Strong communication and organizational skills are essential for success.

Qualifications

• Candidates must demonstrate excellent customer service and communication skills.

Responsibilities

• Provide exceptional patient service and act as a liaison among patients, physicians, and staff.
• Coordinate appointments, follow-ups, and medical record management.
• Assist with patient onboarding from inquiry through care completion.
• Support with on-call shifts and weekend coverage as scheduled.
• Maintain HIPAA privacy and professional conduct at all times.

Skills

Customer service

Verbal & written communication

Organization

Multitasking

Team collaboration

Independence with teamwork

EMR software experience

Microsoft Office

Tools

EMR systems

Job description

Generation Next Fertility is seeking a Patient Care Coordinator to deliver outstanding patient experiences and coordinate clinical and administrative tasks throughout the fertility journey.

The role combines front-line customer service with clinical support, handling appointment coordination, physician follow-up, and documentation across IVF, fertility preservation, and related treatments. Strong communication and organizational skills are essential for success.