Patient Experience Coordinator — Fertility Care

Pinnacle Fertility; Westerville (OH); On-site; USD 25,485 - 27,552; Full time

Benefits offered by this job

Comprehensive healthcare

Dental insurance

Life and vision insurance

Generous paid time off (PTO)

Retirement savings program

Job summary

Pinnacle Fertility in Westerville, OH is seeking a full-time Patient Experience Coordinator – Fertility Care to enhance patient experiences throughout their fertility journey. The ideal candidate will manage patient interactions and provide clerical support in a fast-paced environment. Responsibilities include checking in patients, scheduling appointments, and maintaining patient records. Candidates must have a high school diploma and at least one year of relevant experience. Competitive hourly pay from $18.50 to $20.00, alongside comprehensive benefits.

Qualifications

• Minimum 1 year of experience in a medical office, patient services, or related role.

Responsibilities

• Welcome and check in patients, verify personal and insurance information.
• Manage incoming calls, schedule appointments, and support clinical staff.
• Maintain accurate patient records and process billing information.
• Ensure the reception area is clean and organized.
• Assist with additional projects and administrative duties.

Skills

Strong communication skills

Organizational skills

Multitasking skills

Proficiency with electronic medical records (EMR)

Basic insurance knowledge

Education

High school diploma or equivalent

Job description

Pinnacle Fertility in Westerville, OH is seeking a full-time Patient Experience Coordinator – Fertility Care to enhance patient experiences throughout their fertility journey. The ideal candidate will manage patient interactions and provide clerical support in a fast-paced environment. Responsibilities include checking in patients, scheduling appointments, and maintaining patient records. Candidates must have a high school diploma and at least one year of relevant experience. Competitive hourly pay from $18.50 to $20.00, alongside comprehensive benefits.