Patient Experience Coordinator

Pinnacle Fertility; Michigan; On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Comprehensive healthcare

Generous paid time off (PTO)

Paid holidays

Retirement savings program

Job summary

A leading fertility care platform is looking for a Patient Experience Coordinator in Michigan. This full-time role provides administrative and scheduling support, welcoming patients and ensuring a seamless experience. Candidates should have 1-2 years in customer service or medical office settings and possess strong communication skills. The position offers an hourly rate of $17.00 to $20.00 and includes comprehensive benefits.

Qualifications

• 1-2 years of experience in a medical office, customer service, or front desk role.
• Flexibility to travel to other clinic locations on holidays and weekends.

Responsibilities

• Welcome and check in patients, verify personal and insurance information.
• Answer and manage incoming calls, schedule appointments.
• Maintain accurate patient records and process billing information.
• Ensure the reception area is clean and organized.
• Float and travel between clinic locations.
• Assist with additional projects and administrative duties.

Skills

Strong communication skills

Organizational skills

Multitasking skills

Proficiency with electronic medical records (EMR)

Basic computer skills

Bilingual in Spanish

Education

High school diploma or equivalent

Job description

Base pay range

$17.00/hr - $20.00/hr

About Us

Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. With a network of clinics across the nation, we deliver innovative technology, compassionate patient care, and comprehensive fertility treatments to ensure a personalized, high‑touch experience for families on their journey to parenthood. Learn more at http://www.pinnaclefertility.com.

About the Role

The Patient Experience Coordinator plays an essential role in ensuring a seamless and welcoming experience for fertility patients on their path to becoming parents. This position is ideal for individuals who are compassionate, customer‑service oriented, and thrive in fast‑paced environments. As a Patient Experience Coordinator, you will be the first point of contact for patients, providing vital administrative and scheduling support while collaborating with a multidisciplinary team to deliver outstanding care.

We are seeking a Patient Experience Coordinator to join our dedicated team at IVF Michigan, with opportunities available in the following clinic locations:

• Grand Rapids
• Bloomfield Hills

This is a full‑time, onsite role, working Monday–Friday. While our core hours are from 8:00 AM to 4:30 PM, this role requires the flexibility to work from 7:00 AM to 3:30 PM or 7:30 AM to 4:00 PM, depending on clinic needs.

Key Responsibilities

• Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
• Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
• Maintain accurate patient records, process billing information, and collect copays.
• Ensure the reception area is clean, organized, and welcoming for all visitors.
• Float and travel between clinic locations.
• Assist with additional projects and administrative duties as assigned.

Position Requirements

• Education: High school diploma or equivalent required.
• Experience: 1‑2 years of experience in a medical office, customer service, or front desk role.
• Skills: Strong communication, organizational, and multitasking skills; proficiency with electronic medical records (EMR) and basic computer skills; bilingual in Spanish is a plus.
• Flexibility: Must be flexible and available to travel to other satellite clinic locations and provide coverage on holidays and weekends as needed.
• Hourly Rate: $17.00‑$20.00 hourly (final offers based on experience, skills, and qualifications).
• Benefits: Comprehensive healthcare, dental, life, and vision insurance; generous paid time off (PTO), paid holidays, and a retirement savings program. Further details will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we celebrate and value diversity. We serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we embrace the diversity of our patients, we foster an inclusive work environment where team members feel supported and empowered. We are proud to be an equal‑opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.