Fertility Clinic: Patient Experience Coordinator

Pinnacle Fertility, Inc.; Bloomfield Hills (MI); Presencial; USD 26 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Healthcare insurance

Dental insurance

Life insurance

Vision insurance

Paid time off

Paid holidays

Retirement savings plan

Resumo da oferta

Pinnacle Fertility is seeking a Patient Experience Coordinator at Pinnacle Fertility - Michigan in Bloomfield Hills, MI. This full-time, onsite role welcomes patients, handles scheduling, verifies insurance, and supports clinical staff to ensure a smooth patient journey in a fast-paced environment.

The ideal candidate is compassionate, customer-service oriented, and proficient with EMR systems. Bilingual in Spanish is a plus; Monday–Friday shifts with potential weekend/holiday coverage may apply.

Qualificações

• 1-2 years of experience in a medical office, customer service, or front desk role.
• High school diploma or equivalent required.
• Bilingual in Spanish is a plus.

Responsabilidades

• Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
• Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
• Maintain accurate patient records, process billing information, and collect copays.
• Ensure the reception area is clean, organized, and welcoming for all visitors.
• Assist with additional projects and administrative duties as assigned.

Conhecimentos

Strong communication

Organizational skills

multitasking

Formação académica

High school diploma or equivalent

Ferramentas

EMR software

Descrição da oferta de emprego

Pinnacle Fertility is seeking a Patient Experience Coordinator at Pinnacle Fertility - Michigan in Bloomfield Hills, MI. This full-time, onsite role welcomes patients, handles scheduling, verifies insurance, and supports clinical staff to ensure a smooth patient journey in a fast-paced environment.

The ideal candidate is compassionate, customer-service oriented, and proficient with EMR systems. Bilingual in Spanish is a plus; Monday–Friday shifts with potential weekend/holiday coverage may apply.