Help Desk Coordinator - Tier 1 IT Support

Global Communications Services; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Global Communications Services is seeking a Help Desk Coordinator/Inter-Tier 1 to support DoD-related IT operations in Texas (and Florida). The role focuses on user training, issue resolution, and proactive system support for a large user base and equipment fleet.

Ideal candidates have 2+ years in PC/network support, Windows OS, and Active Directory, plus DoD 8570 IAT Level II certification. This full-time position involves onboarding and ongoing support across multiple sites.

Qualifications

• Two years of computer system/network support experience.
• Two years’ experience with PC Network, Windows OS and Active Directory.
• DoD 8570 certified at the IAT Level II with CCNA Security, CySA+, GSEC, Security+ or SSCP.

Responsibilities

• Provide user training for hardware/software products and supports 2,200+ users and 5,000 devices.
• Identify and resolve hardware, software, and network malfunctions.
• Perform routine hardware/software maintenance and printer servicing.
• Submit and track Remedy tickets to 502 CS and ensure detailed problem resolution.

Skills

Customer support

Windows OS

Active Directory

Education

Some College Coursework Completed

Tools

Remedy ticketing system

Job description

Global Communications Services is seeking a Help Desk Coordinator/Inter-Tier 1 to support DoD-related IT operations in Texas (and Florida). The role focuses on user training, issue resolution, and proactive system support for a large user base and equipment fleet.

Ideal candidates have 2+ years in PC/network support, Windows OS, and Active Directory, plus DoD 8570 IAT Level II certification. This full-time position involves onboarding and ongoing support across multiple sites.