Senior IT Support Technician (Tier 2) – DoD Service Desk

GCyber

Arlington (VA)

On-site

USD 65,000 - 90,000

Full time

2 days ago

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Job summary

GCyber, an IT services provider, is seeking an IT Support Technician to support a high-profile DISA customer at the Pentagon. The role involves end-user support for software, hardware, and network issues, working with a team to meet customer requirements and improve service delivery.

The ideal candidate has 5+ years of IT experience, a DoD Secret clearance, and DoD 8570 IAT II certification. Bachelor's degree can be substituted with experience, and ITIL v4 Foundation plus HDI Desktop Support

Qualifications

Active DoD Secret security clearance is required.
DoD 8570 IAT II certification required (e.g., Security+, CCNA - Security, CySA+, GICSP, GSEC, CND, SSCP).
Bachelor's Degree can be substituted with years of experience.
5+ years of experience in IT support or related field.
Strong customer service skills.
ITIL v4 Foundation and HDI Desktop Support certifications preferred.

Responsibilities

Provide technical end user support to respond to customer requests and incidents.
Coordinate with other IT support teams to enhance service delivery and meet customer requirements.
Apply ITSM best practices to improve and optimize the services provided to end users.
Develop and report on performance metrics, ensuring continuous service improvement and team feedback.
Manage and optimize Service Desk resources, staff performance, and technical development.