Tier II Help Desk Engineer - 24/7 IT Support

GCA; Quantico (VA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Competitive salary

Health insurance

Dental insurance

PTO and holidays

Parental leave

Vision insurance

STD & LTD

Job summary

Geospatial and Cloud Analytics (GCA) is seeking a Help Desk Tier II Administrator to cover three eight‑hour shifts within the NCIS IT Technology Development division. You will troubleshoot end‑user issues on software and hardware, provide customer service across all levels, and coordinate with specialists to resolve incidents.

The role requires DoD 8570 IAT Level I, Security+ CE, Top Secret clearance, and 3–5 years of IT helpdesk experience. Shifts are 0600–1400, 1400–2000, and 2000–0600.

Qualifications

• DoD 8570 IAT Level I and Security+ CE required.
• 3-5 years progressive IT experience in helpdesk or similar IT field.
• Experience resolving hardware/software issues beyond Tier I.
• Top Secret clearance required.
• High school Diploma required.

Responsibilities

• Address and resolve end-user service requests and incidents.
• Troubleshoot technical problems via phone or self-service tickets.
• Route calls to specialized support teams and update incident records.
• Collaborate with system admins and developers to ensure timely resolutions.

Skills

DoD 8570 IAT Level I

Security+ CE

3-5 years IT experience

Hardware/Software resolution

Top Secret clearance

Shift coverage 0600-1400, 1400-2000, 2

Education

High school Diploma

Job description

Geospatial and Cloud Analytics (GCA) is seeking a Help Desk Tier II Administrator to cover three eight‑hour shifts within the NCIS IT Technology Development division. You will troubleshoot end‑user issues on software and hardware, provide customer service across all levels, and coordinate with specialists to resolve incidents.

The role requires DoD 8570 IAT Level I, Security+ CE, Top Secret clearance, and 3–5 years of IT helpdesk experience. Shifts are 0600–1400, 1400–2000, and 2000–0600.