Tier-1 Helpdesk Specialist - IT Support & Secret Clearance

Trace Systems Inc.; South Carolina; On-site; USD 38,000 - 52,000; Full time

Job summary

A defense contracting company is seeking a Helpdesk Specialist I at Shaw AFB, SC. The role involves providing Tier 1 technical support, managing user accounts, and troubleshooting various hardware and software issues. Candidates must have a US Government issued Secret clearance and relevant education or experience in IT support. This position offers opportunities to work with the Department of Defense, ensure compliance with various regulations, and develop technical expertise. Apply now for a role that enhances national security.

Qualifications

• Active US Government issued Secret clearance with SCI eligibility.
• US Citizenship required due to contract requirements.
• DoD 8140 IAT Level 2 or higher.

Responsibilities

• Provide Tier 1 technical support and troubleshooting.
• Manage organizational user accounts and passwords.
• Coordinate support and ticket escalation when necessary.
• Maintain system monitoring tools and report status.
• Implement software patches and security fixes.

Skills

Technical support

Troubleshooting

Account management

Policy compliance

System configuration

Education

Associates degree in Computer Science or related field

Job description

A defense contracting company is seeking a Helpdesk Specialist I at Shaw AFB, SC. The role involves providing Tier 1 technical support, managing user accounts, and troubleshooting various hardware and software issues. Candidates must have a US Government issued Secret clearance and relevant education or experience in IT support. This position offers opportunities to work with the Department of Defense, ensure compliance with various regulations, and develop technical expertise. Apply now for a role that enhances national security.