Federal Enterprise Starlink Account Manager

SPACE EXPLORATION TECHNOLOGIES CORP; Washington (District of Columbia); On-site; USD 115,000 - 180,000; Full time

Benefits offered by this job

Medical coverage

401(k) retirement plan

Stock purchase plan

Vacation and holidays

Job summary

SpaceX in Washington, DC is seeking a Starlink Account Manager (Canadian Federal) to lead a robust federal government portfolio from contract signature through onboarding, activation, and ongoing retention and growth. You will ensure impeccable service, build strong customer relationships, and translate feedback into product and process improvements.

The role demands navigating complex cross-functional initiatives, managing schedules and risks, and delivering revenue growth while representing

Qualifications

• Bachelor's degree; OR high school diploma/equivalency certificate and 5+ years of professional business development, operations, engineering, or account management experience.
• 4+ years of experience in account management, customer success, or business operations.
• 1+ years of experience working with government customers.

Responsibilities

• Act as the primary point of contact for a robust portfolio of assigned federal government customers and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on:
• Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
• Building relationships to identify requirements and manage expectations
• Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business
• Retaining and growing the value of accounts
• As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risk to realize forecasted revenue on or ahead of schedule
• Serve as the team’s internal expert in the federal and civilian government vertical in specific regions, shaping strategic direction and routinely leading high-impact commercial decision-making within the vertical and region in partnership with other teams
• Autonomously identify, design, and lead implementation of new processes and system improvements that will broadly accelerate growth for customers or enable the internal team to scale rapidly

Skills

Account management

Customer success

Government customers

Communication

Education

Bachelor's degree / high school diploma

Job description

SpaceX in Washington, DC is seeking a Starlink Account Manager (Canadian Federal) to lead a robust federal government portfolio from contract signature through onboarding, activation, and ongoing retention and growth. You will ensure impeccable service, build strong customer relationships, and translate feedback into product and process improvements.

The role demands navigating complex cross-functional initiatives, managing schedules and risks, and delivering revenue growth while representing