Starlink Federal Accounts Lead

SpaceX; Union Hill-Novelty Hill (WA); In loco; USD 115.000 - 185.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, vision & dental

401(k) retirement plan

Paid vacation 3 weeks

10+ paid holidays

Shuttle service Seattle–Redmond

Descrizione del lavoro

SpaceX, renowned for ambitious space programs, seeks a Starlink Account Manager (Canadian Federal) to manage a federal government portfolio from contract signature through onboarding and ongoing growth. You will coordinate with cross-functional teams to deliver exceptional service, ensure contractual commitments, and identify opportunities to expand revenue with large enterprise customers.

The role emphasizes building strong customer relationships, communicating requirements and risks, and

Competenze

• Bachelor's degree; OR high school diploma/equivalency certificate and 5+ years of professional business development, operations, engineering, or account management experience
• 4+ years of experience in account management, customer success, or business operations
• 1+ years of experience working with government customers

Mansioni

• Act as the primary point of contact for a robust portfolio of assigned federal government customers and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on: Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
• As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule
• Serve as the team's internal expert in the federal and civilian government vertical in specific regions, shaping strategic direction and routinely leading high-impact commercial decision-making within the vertical and region in partnership with other teams
• Autonomously identify, design, and lead implementation of new processes and system improvements that will broadly accelerate growth for customers or enable the internal team to scale rapidly

Conoscenze

Account management

Customer success

Business operations

Government customers

Formazione

Bachelor's degree / High school diploma

Descrizione del lavoro

SpaceX, renowned for ambitious space programs, seeks a Starlink Account Manager (Canadian Federal) to manage a federal government portfolio from contract signature through onboarding and ongoing growth. You will coordinate with cross-functional teams to deliver exceptional service, ensure contractual commitments, and identify opportunities to expand revenue with large enterprise customers.

The role emphasizes building strong customer relationships, communicating requirements and risks, and