Federal CMDB & ITIL Configuration Lead (ServiceNow)

ASM Research, An Accenture Federal Services Company; Montgomery (AL); On-site; USD 72,000 - 115,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking an IT Configuration Manager to lead configuration management across enterprise IT environments in a federal setting. You will ensure configuration items and their relationships are accurately recorded, govern the CMDB, and support incident, problem, and change processes.

The role requires 8+ years of CMDB experience, hands-on ServiceNow or BMC Remedy, strong analytical and project‑management skills, and the ability to obtain a

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• At least 8 years of experience in configuration management, CMDB administration, or related IT service management roles.
• Hands-on experience with platforms such as ServiceNow or BMC Remedy.
• Analytical, problem-solving, organizational, and project-management skills.
• Strong communication and collaboration skills with cross-functional teams.
• Ability to obtain and maintain a SECRET clearance; U.S. citizenship required.

Responsibilities

• Design and maintain the configuration management system, including the CMDB data model, class structures, and relationship mappings for infrastructure and application configuration items.
• Establish and enforce configuration management policies, procedures, and naming conventions aligned to ITIL guidance and enterprise architecture standards.
• Integrate configuration data with change, incident, and problem workflows to support accurate impact analysis, dependency mapping, and rapid fault isolation for mission-critical services.
• Conduct regular configuration audits, reconciliations, and baseline reviews to detect inconsistencies and drive remediation with owning teams.
• Work closely with platform administrators to implement and optimize CMDB capabilities in ServiceNow, including discovery, service mapping, and data normalization.
• Produce configuration reports and visualizations that support capacity planning, risk assessments, architecture reviews, and compliance activities.
• Coordinate with other ITIL processes to ensure configuration data remains accurate and up to date throughout the service lifecycle.
• Lead or contribute to CMDB implementation, remediation, and continuous-improvement initiatives across hybrid on-premises and cloud infrastructures.

Skills

Analytical skills

Problem-solving

Project management

Communication skills

Collaboration

MS Office

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, or related field

Tools

ServiceNow

BMC Remedy

Job description

ASM Research, An Accenture Federal Services Company, is seeking an IT Configuration Manager to lead configuration management across enterprise IT environments in a federal setting. You will ensure configuration items and their relationships are accurately recorded, govern the CMDB, and support incident, problem, and change processes.

The role requires 8+ years of CMDB experience, hands-on ServiceNow or BMC Remedy, strong analytical and project‑management skills, and the ability to obtain a