IT Configuration Manager - CMDB/ServiceNow Lead (Secret)

ASM Research, An Accenture Federal Services Company; Concord (NH); On-site; USD 72,000 - 115,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking an IT Configuration Manager to lead configuration management across federal IT environments. You will shape CMDB design, governance, and reporting to support incident, problem, and change processes while preventing drift across hybrid infrastructures.

The role requires a bachelor’s degree and eight years of CMDB/ITSM experience, with hands-on ServiceNow or BMC Remedy, ITIL guidance, and the ability to obtain a SECRET clearance for

Qualifications

• Bachelor’s degree or equivalent experience in IT/CS/Engineering.
• 8+ years in configuration management or CMDB/ITSM roles.
• Hands-on experience with CMDB tools and ITIL-aligned processes.

Responsibilities

• Design and maintain the CMDB data model, structures, and relationships.
• Enforce configuration management policies and ITIL-aligned procedures.
• Integrate CMDB data with change, incident, and problem workflows.

Skills

CMDB administration

ITIL

ServiceNow

BMC Remedy

Change management

Incident management

Problem management

Data analysis

Communication

Project management

Education

Bachelor’s degree in Information Technology/Computer Science/Engineering

Tools

ServiceNow

BMC Remedy

Job description

ASM Research, An Accenture Federal Services Company, is seeking an IT Configuration Manager to lead configuration management across federal IT environments. You will shape CMDB design, governance, and reporting to support incident, problem, and change processes while preventing drift across hybrid infrastructures.

The role requires a bachelor’s degree and eight years of CMDB/ITSM experience, with hands-on ServiceNow or BMC Remedy, ITIL guidance, and the ability to obtain a SECRET clearance for